FAQ

Frequently Asked Questions.

1. How many of our delegates can we have in a training group?
2. What time does a full day of training start?
3. Are the half-day training sessions in the morning or afternoon?
4. How does your guarantee ensure that we get the training that our delegates need?
5. How do you cater for different learning styles?
6. How do you ensure that the training is tailored to the needs of our delegates?
7. Can our managers take part in workshops with their staff?
8. How often should employees be trained? Is further training needed to increase the skills of our people?
9. How is workshop effectiveness evaluated?
10. Where are you based?

 

1. How many delegates can we have in a training group?

Research shows that 12 is the perfect number for a training group. Attendees can be split into 2, 3, 4, or 6 groups for discussion and activities. Also, people are more likely to open up and express themselves in a small group.

2. What time does a full day of training start?

Usually, courses start at 9.00am and finish at 5.00pm. Often, delegates like to shorten their lunch break to half an hour and finish earlier (especially on a Friday).

3. Are the half-day training sessions in the morning or afternoons?

They can be either, to suit your needs, but we find that a morning training session is often more successful and productive than an afternoon session.

4. How does your guarantee ensure that we get the training our delegates need?

In the unlikely event that you are not satisfied with our results, you get a no-hassle, prompt and courteous refund.

5. How do you cater for different learning styles?

Our courses are packed full of activities designed to cater for different learning styles. After each section of information delivery, there are activities, group work, discussions, relevant games etc. It is very important that the attendees learn the skills that they are there to learn. Our courses are lively and enjoyable as well as being practical and informative.
There are three main learning styles, visual, auditory and kinaesthetic. All three styles are catered for in our dynamic, instructive and entertaining workshops.

6. How do you ensure that the training is tailored to the needs of our delegates?

Before the workshop, we liaise with the decision maker to ensure that what we will cover is what your business needs. We take time to listen, and we design or adjust the courses to suit those needs. We also tailor the course to the group’s level and experience. Our trainers are also experienced and flexible enough to alter the content or the level on the day if it seems appropriate.

7. Can our managers take part in workshops with their staff?

This depends on the course being run and the relationship that the managers have with their staff. If it is a good, open relationship, it is often a good idea to have the manager at the workshop. The manager can then reinforce the learned skills later on.
Sometimes, it is counter-productive to have senior management present. Delegates may feel that they are being judged, and may hesitate in opening up. Any apprehension works against an effective learning environment, so this must be taken into account. A successful approach is to run a separate workshop for the managers so they can appreciate the new skill set that their people have acquired.

8. How often should employees be trained? Is further training needed to increase the skills of our people?

Employees really respond to continuous training. They feel that they are valued and bring this positive vibe back into the workplace. It would be ideal to have training once a month, for maybe half a day – or, if this is not possible, a full day of training once a quarter.

9. How is workshop effectiveness evaluated?

We ask delegates to fill in an evaluation and a personal action plan at the end of the training session. Our team tabulates the results in terms of the trainer’s delivery skills, the content, the perceived value of the training, the venue etc. If appropriate, managers also see the action plans. This would be to assist the delegates in putting their new skills to use.
The trainer will follow up with the managers after a few weeks and again after a few months, to see how the delegates are going. Delegates also have email access to the trainers after the course is complete.

10. Where are you based?

Doctor Write is based in the Sydney area, but is happy to deliver training anywhere in Australia – or, indeed, anywhere in the world!

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