Light on the Water

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We have recently returned from Guatemala, where we visited the orphanage in which Alex, my son, has been volunteering. It was an experience full of contrasts and revelation. Contrasted against the beauty of Lake Atitlan, I saw the orphanage for

Posted in Guatemala, The Family Memory Project, writing

Saying Goodbye

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This week I had to write the final newsletter to the people who have been part of my census team for the past few months. Their contract will be finishing soon, and mine will be over at the end of

Posted in writing

What to say when things go wrong

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This blog post is a little later than usual, because my Census contract has kept me particularly busy. Those of you in Australia will know a little of why that might be. Census night was a PR disaster. People ask if

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Posted in writing

What makes people pick you?

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This week I have been skimming through hundreds of résumés submitted by prospective field officers for the census. It occurred to me that I was just scanning them to pick up key words. I was looking for education key words,

Posted in writing

Saying, “Sorry,” in Business

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Have you ever had to apologise to someone at work, or to one of your clients? When you’ve made a mistake it’s often necessary to apologise before a good working relationship is destroyed. In business, it’s far more difficult to

Posted in writing

How To Handle Email Bullies

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Cyber bullying includes bullying via any electronic communications method such as text messages, emails, instant messaging, and social media. It’s bullying when it’s used to threaten or humiliate someone. The consequences of cyber-bullying are serious, and can be just as

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Posted in writing

10 Tips For Revamping Your Résumé

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10 Tips For Revamping Your Résumé Recently, as many of you know, I applied for the job of district manager for the census. I went through the application process, revised my résumé, looked over those skills that I needed to do

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Posted in writing

The Three Essential Tips for Courtesy in Business Writing

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Do you get annoyed when sitting in a quiet carriage if people talk, ignoring the comfort of others? I’m writing this in a quiet carriage, listening to the exploits of the grandchildren of the woman in front of me—and, no,

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Posted in writing

Slugs and Snails and Puppy-Dogs’ Tails…

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I’m sure you’ve experienced this: several things all happening close together, all focussing your attention on the same thing. Three recent events converged to remind me about gender-neutral language. As some of you know, I recently started a new contract

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Posted in The Family Memory Project, writing

Your ‘About Me’ page

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‘About Me’ pages, CVs, bios, résumés etc This week, after deciding not to take on any new clients for one-off writing jobs, I have been swamped with requests for either résumé and cv writing, linked-in profile writing, or rewriting ‘about

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Posted in writing

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