Blog Archives

What to say when things go wrong

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This blog post is a little later than usual, because my Census contract has kept me particularly busy. Those of you in Australia will know a little of why that might be. Census night was a PR disaster. People ask if

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What makes people pick you?

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This week I have been skimming through hundreds of résumés submitted by prospective field officers for the census. It occurred to me that I was just scanning them to pick up key words. I was looking for education key words,

Posted in writing

Saying, “Sorry,” in Business

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Have you ever had to apologise to someone at work, or to one of your clients? When you’ve made a mistake it’s often necessary to apologise before a good working relationship is destroyed. In business, it’s far more difficult to

Posted in writing

How To Handle Email Bullies

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Cyber bullying includes bullying via any electronic communications method such as text messages, emails, instant messaging, and social media. It’s bullying when it’s used to threaten or humiliate someone. The consequences of cyber-bullying are serious, and can be just as

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10 Tips For Revamping Your Résumé

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10 Tips For Revamping Your Résumé Recently, as many of you know, I applied for the job of district manager for the census. I went through the application process, revised my résumé, looked over those skills that I needed to do

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The Three Essential Tips for Courtesy in Business Writing

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Do you get annoyed when sitting in a quiet carriage if people talk, ignoring the comfort of others? I’m writing this in a quiet carriage, listening to the exploits of the grandchildren of the woman in front of me—and, no,

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Slugs and Snails and Puppy-Dogs’ Tails…

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I’m sure you’ve experienced this: several things all happening close together, all focussing your attention on the same thing. Three recent events converged to remind me about gender-neutral language. As some of you know, I recently started a new contract

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Posted in The Family Memory Project, writing

Your ‘About Me’ page

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‘About Me’ pages, CVs, bios, résumés etc This week, after deciding not to take on any new clients for one-off writing jobs, I have been swamped with requests for either résumé and cv writing, linked-in profile writing, or rewriting ‘about

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Christmas Gifts For You

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Alex update My Gifts to you this Christmas Helping Alex News for 2016   Alex Update: Thank you everyone for asking about how Alex is. If you didn’t see the story of what happened to my youngest son, it is

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Posted in The Family Memory Project

A Heartbreaking Personal Story

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It’s been an unnerving and scary month, filled with tragedy and hope. I don’t just mean the terrorist attacks all over the world, which were undeniably tragic. I mean this in a far more personal way. My youngest son, Alex,

Posted in The Family Memory Project, writing

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